The Iggblog

I have a mean ing headache.

AT&T used to be thought of as the worst telco to deal with. They have this horrible automated ticket system that gives no useful information. we have to select the menu option “choose option 6 if you are calling from an alaskan location” in order to get a human. Oddly, this is the only option that will not put you into an automated Maze Of Pain ™. I don’t know what deal Alaska has with AT&T, but I have no problems with exploiting it. Our tickets are never simple enough for an automated “it still broke” or “we done fixed it” response.

over the past couple weeks, Verizon has far surpassed AT&T and has become above and beyond the worst telco to deal with. They have massive hold times, incompetent/powerless operators, and dreadful internal communications. and in the past couple weeks, a lot of their circuits have been going to shit. today especially. I don’t think I’ve ever had a “putting up with shit” headache at work before. I have a mean fucking headache today.

if I talk to you today and I come off as an ass, please do me a favor and roll with it. I ran out of tact about an hour ago.